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DigiCompass has taken industry standard processes and refined them to provide a better customer experience for all of its services. Using our project management tools, we are able to provide our clients with full visibility and traction to the project progress, giving complete confidence and peace of mind throughout our services.

Process

The table below shows the complete lifecycle of our services.

For a typical analysis / development project, we normally follow the following processes:

• Inception
Initial project requirements are assessed in this phase. We help you define the project scope, quantify your requirements, and estimate the timeframe and cost of the subsequent work. Project plan and statement of work are produced as the outcome of this phase.

• Analysis
Both business and system analysis are performed in this stage. Detailed reports about the current state of your information systems and applications are produced with a complete breakdown of your business processes.

• Design
This is the detailed design phase, during which we define the architectural and functional specifications of the systems / applications. Any future development work is based on these documents.

• Development
Independent modules are developed and tested in parallel. All modules are integrated into a single system / application at the end of this phase.

• Integrated Testing
Integrated testing is performed based on the pre-defined use cases. The end user is asked for user acceptance test as well.

• Deployment
If you also choose us for our hosting services, we will deploy the application into our hosting environment based on the SLA. In the case of external hosting, we will work closely with your IT to work out a deployment plan and ensure the application's compatibility and interoperability.

• Documentation
User’s guide and developer's guide are produced.

• Contingency
As per client's request, a contingency / warranty phase can be scheduled at the end of the project.

• Completion
Project is handed over. We will ensure that you are satisfied with the overall outcome of the project.

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Case Study

• What happened

The ABC Web Content Management Systeme project was an infrastructure and software implementation project that intended to replace the outdated WCMS infrasturcture and software comissioned since 1997. The new system is used to produce, manage and deliver content for ABC Online and its associated properties.

A fundamental part of the ABC WCMS project is to provision a server farm and cluster infrastructure with rapid system deployment, software publishing, configuration, and updating services. The client required a tailored solution that is based on their specific requirements and IT environment for the WCMS project.

• What we did

We provided an integrated solution that automated the system configuration, OS installation, configuration, clustering, system update, security tightening, software distriubtion and configuration processes. We successfully achieved completely unattended build of 41 HP blade servers and reduced the entire build and recovery time from days to less than 2 hours. The solution has been adopted by the ABC IT as its best practice solution for other ABC projects.

• What happened

The client needed application to allow its practices from all over Australia to conduct a regular "fact find" process, analyse data based on the feedbacks, and generate growth maps for each practice as guidance to its business operations. In addition, the application must regional capacity planning reports so that the head quarters can do strategic planning and allocate resources to help its practices grow their businesses.
The estimated work was 6 months. However, the client wanted it to be built in 3 months so that they can start using the application in the coming financial year.

• What we did

We provided a Web based solution that integrates with client's other line of business applications. We managed to get the project done within 40 days with superior quality. The Web portal was well received by the business end users as well as both company executives.

• What they said

"Thank you and the team for the huge effort and dedication shown over the last few weeks to delvier the BPA tool. Your dedication to work around the clock to meet the 1 April release date was incredible. As you've probably heard, the application was already used by two of the regions with their teams yesterday, and by all accounts things went really well. The regions are really excited about using the tool for planning purposes - and as previously mentioned to you, I think it will have a significant impact on how we operate this year."

• What happened

The client needed an integrated system that can get data from many of its line of business applications, process the data with data manipulation such data cleansing, data matching, and feed the processed data back to LOBs.
A well-known Australian IT consultancy was working on the project for two months without making any significant progress.

• What we did

We incepted the project with only one month and half left. We had to start from scratch to redesign and development the whole system. We delivered the project in time with comprehensive user manual and additional training provided to the end users.

• What they said

"Good luck in your future endeavours and thanks for all your hard work. I really do appreciate it. Despite the challenges of the last few weeks, we still managed to get everything done on schedule. And with the documentation and training, that is a bonus to the users. Once again, thank you for your dedication."

• What happened

The client was undergoing an annual IT upgrade and investment project. We were chosen to provide project management services, technical consultancy and services.

• What we did

Project Management and Reporting
Teleco Consolidation
WAN Infrastructure Upgrade
EMC SAN Implementation
VMware VI 3 Implementation
Microsoft Office Sharepoint Server 2007 Implementation
Microsoft Office Project Server 2007 and Project Portfolio Server 2007 Implementation
SQL Optimisation

• What they said

"The services were very professional. Our needs were understood and acted upon. Very happy with the quality and would highly recommend their services."

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